Product faq

Product

All our current models include both paddles and seats, although the type of seat varies with the model. Be sure to check the specifications and images to get an idea of what the seat is like.

Yes, our tandem kayaks are sufficiently lightweight that one person can steer them. We suggest sitting in the rear seat and putting something heavy on the front seat to help even out the weight distribution.

Yes, the high-grade polymers we use to make our kayaks can handle salt water just fine. We do suggest rinsing them after use in salt water, however, to avoid mineral build-up.

Our sit-on-top kayaks are more than 30 inches wide and designed to be stable enough for stand-up fishing. The sit-in kayaks have a slimmer design that maximizes speed, which makes it more difficult to stay balanced while standing.

This varies significantly depending on the size of the kayak. Our smallest single kayak, the RC 9’ Single Paddle, carries a maximum of 308 pounds, while the largest, the RC 14' Single Sit-In Kayak, can carry as much as 400. Be sure to check the weight capacity listed under the Specs dropdown on the specific model’s page.

The maximum weight our tandem kayaks can carry ranges from 550 to 662 pounds, depending on the model. You can find the exact number for a specific model in the Specs dropdown on its product page.

Yes, you can remove the pedal drive system from the pedal kayaks if you want to lighten the load for a paddle-only excursion. You can also lift them without completely removing them if you just want to get them out of the way for a beach launch or to avoid getting caught on an obstacle.

Many of our models have accessory rails or gear tracks that can be used to add a trolling motor. Be sure to check the specific product’s page under the “Includes” dropdown to see if it has this feature.

Shipping & Payment FAQ

Shipping

Shipping is free for all customers, but the time it takes depends on location. In most states the shipping takes 7 to 14 days, but there is also a 3-4 day option in the following states: Connecticut, Delaware, Maryland, Massachusetts, New Jersey, Pennsylvania, Rhode Island, and Virginia.

Yes, you can pick up your kayak in some locations. Please contact customer service for more information.

No, unfortunately we don’t offer express shipping because of how big the kayaks are.

“Factory-direct” means that there are no retailers or other middlemen taking their cut as the kayaks change hands – which means a lower price point for you!

We accept Visa, MasterCard, American Express, and Discover, as well as multiple payment apps.

Yes, you can use Shop Pay, Klarna, Google Pay, PayPal, or Amazon Pay to make your purchase with us.

Warranty FAQ

Warranty

Please see our page https://rotocraftkayaks.com/pages/warranty for more information.

You can find the serial number on either side of the kayak or behind its seat area on a white label. It will start with RRG followed by a string of numbers. If you can’t find it, please contact us so we can help you!